Helping You Write With HEART!

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Quick Overview

Leading authority on business writing and communication skills, Shirley Taylor is now able to work with you one-on-one as your personal virtual coach.

Based on Shirley’s international bestselling books, Business Writing that Works will help you to communicate clearly using plain English.

Shirley has personally designed this program so you enjoy a wonderfully interactive, engaging and rewarding online learning experience. She will work with you step-by-step to help you craft clear, concise messages that build great relationships and achieve better results.

Strengthen relationships, increase productivity, and boost your brand
by communicating with HEART

Our world has changed, and so has the language of business. In our fast-paced, high-tech, communication-crazy world, it’s essential that you come across as a human being instead of a computer that churns out stiff, wooden messages.

In Business Writing that Works, you will learn, step-by-step, how to craft clear, concise messages that get great results. We will focus on what I call communicating with heart. That means using language that connects, builds trust, and develops relationships – language that’s very similar to spoken language. When you start writing with heart, writing from the heart, you’ll see how you can build trust and earn respect with every message you write.

And I’ll be with you every step of the way.


Sample Course Clips

The key aims of this program are included in my 4R process, starting with the most important person – the reader.

Learn how to craft your email messages carefully by being aware of the emotional “tone”.

Save time by using formulas for challenging messages. This one shows you how to write a reminder without rudeness.

About Us

Shirley Taylor is widely-regarded as an expert and leading authority on business writing skills. She has written 12 successful books on communication and business writing. The seventh edition of her international bestselling book Model Business Letters, Emails and Other Business Documents has been translated into several languages and sold over half a million copies worldwide.

With over 30 years’ experience in teaching and training, Shirley is a high-energy, high-content speaker and trainer who educates, inspires, informs and motivates individuals to develop better relationships so they can achieve greater success.

With her friendly, down-to-earth style, she has a unique way of engaging with the audience, and is passionate about helping people commit to change. Audience members quickly see and share her passion and enthusiasm, and are motivated to use her strategies back at the workplace.

Shirley has put the same passion and energy into her virtual training program Business Writing that Works, to make sure it’s practical, informative, fun, engaging, and wonderfully interactive.

Shirley has earned the designation of Certified Speaking Professional (CSP).

President of the
Global Speakers Federation
Past President of
Asia Professional Speakers Singapore

Visit Shirley’s personal website | Visit Shirley’s corporate website

Meet Our Team
Shirley Taylor


Shirley’s passion is helping others to enhance their success by building great relationships. She enjoys sharing her knowledge and skills to encourage others to communicate with heart.

Marianna Pascal

Licensed Trainer

Marianna has been a Licensed Trainer of Shirley’s workshops for several years. She particularly enjoys conducting Shirley’s well-loved business writing workshops around Southeast Asia, and says it’s a real privilege to conduct “the most exciting and comprehensive live writing workshops ever!”

Rekha Sandiran

Corporate Training and Event Manager

Rekha manages the overall corporate training and business operation of STTS. She is very passionate and is always ready to help both new and existing clients to achieve their company’s training objectives.

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Select From Our Plans: FOR INDIVIDUALS

In this comprehensive program, Shirley Taylor shares how you can reduce time spent writing, strengthen customer loyalty, increase productivity and build great relationships by communicating with HEART. In her lively, engaging style, Shirley helps you focus on the reader when you write, use plain English in a crisp, clear and courteous style, build credibility, influence readers, and structure messages logically.

SPECIAL BONUS: You will also gain access to Shirley Taylor’s Facebook group ‘Business Writing That Works’. This is a closed group only for Shirley Taylor Virtual Training users. It’s a great added-value for you. You can ask questions, discuss issues with other users, and interact live with Shirley.

Program 1: Getting Your Message Across Effectively
  • Course 1: 21st Century Business Writing
  • Course 2: Good Foundations
  • Course 3: The Importance Of Plain English
  • Course 4: The New Rules For Written Communication
  • Course 5: Email: The Good, Bad, and Ugly!

See Program Details

$2700 / month (USD)


$16700 / year (USD)

Program 2: Powerful Tools To Get Great Results
  • Course 1: Planning and Structuring Your Writing
  • Course 2: Looking Good Is Important, In Writing Too
  • Course 3: Email and Emotions: Your Tone Counts
  • Course 4: Six Formulas For Written Messages
  • Course 5: Writing Challenging Messages

See Program Details

$2700 / month (USD)


$16700 / year (USD)

The Complete Package

You’ll get big savings by buying the whole package. You’ll have access to both program 1 and program 2, all for one, low price!

See Program Details

$4700 / month (USD)


$29700 / year (USD)


Select From Our Plans: FOR COMPANIES

I’m so pleased to see more organisations encouraging effective writing as a company-wide initiative. We offer special pricing for a corporate plan, which includes:

  • A dedicated launch plan
  • Suggested learning paths
  • 24/7 access for your users
  • Comprehensive reporting
  • Engaging interactive video-based content 5-10 minutes per chapter
  • Tracking features so your Administrator can monitor progress
  • End-of-chapter testing
  • Motivation and change for your entire team

See What Our Customers Are Saying

Shirley is a great communicator. Not only that, she knows how to help people become better communicators themselves. She brings her wealth of experience to her training courses and speeches, which she delivers in a high-energy, very effective style. I recommend her most highly for any type of communication training. She is superb.
ALAN STEVENS, President 2010-11 - Global Speakers Federation
Shirley Taylor speaks from her depth of experience and is alive with energy, vitality and authenticity. She is a consummate speaker and uses her knowledge to empower listeners to grow and strive for the best they can become. She’s fun, engaging and life changing.
MICHAEL PODOLINSKY, CSP - Asia's Productivity Guru
The 7th edition of Shirley’s bestselling book is the industry’s benchmark for successful business writing. I wouldn’t be without it. In her workshops too, Shirley teaches in a practical, engaging and fun way how to ditch the dinosaur clichés and use a simple, clear, conversational style. And now, Shirley is at the cutting-edge again with her groundbreaking virtual training program. With Shirley’s engaging, natural style, and the way she keeps participants involved with all the interactivity, this is sure to be another runaway success.
ALAN HILL, Managing Director, Ward Hi-Tech Ltd - England
Yesterday’s session was superb, right from the time I announced there would be a lucky draw till the time when a long queue formed where participants waited patiently to buy your books. Without a doubt, I believe the participants have truly enjoyed themselves and benefited from your intellectual insights and stimulating lectures.
IRWAN JAMIL, Civil Service College - Singapore
Booksellers tell me that while their shelves are full of books on business writing, it is Model Business Letters 7th edition that sells, so they never hesitate to stock it well. Not many other business writing books can claim to have sold half a million copies too. I once had to write an important and urgent press release for a new book launch. Without fail, I found just what I needed in Shirley’s book, and it did the job superbly. Congratulations, Shirley, on your amazing new virtual training program. I’m sure this is going to be another huge success, helping individuals and organisations all over the world communicate more effectively, productively and profitably.
LESLIE LIM, Product & Sales Manager, Pansing Distribution - Singapore

Do You Have Any Questions? Let’s Talk!

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Contact Information

54 Duchess Avenue
#01-04 Duchess Crest
Singapore 269198

Tel (65) 9067 3932
Fax (65) 6722 0739
Mobile (65) 9635 5907

Helping You Write With HEART!

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